Terms and Conditions
# Terms & Conditions
Welcome to the MyGlamoura website. By browsing or purchasing from this site, you agree to the terms outlined below. These terms apply to all orders placed within Australia.
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## 1. Operator Information
This website (www.myglamoura.co) is operated by:
**DH Innovations Ltd**
Company Number: 13668467
Registered Address:
71–75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom
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## 2. Use of This Website
You agree to use this website only for lawful purposes and not for any fraudulent or unauthorized activity. We reserve the right to refuse service to anyone who violates these terms.
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## 3. Product Information
We make every effort to ensure that product descriptions, images, and prices are accurate. However, we do not guarantee that all details are always current, complete, or error-free.
We reserve the right to change product details or discontinue items at any time without prior notice.
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## 4. Pricing & Payment
All prices are listed in **Australian Dollars (AUD)** and include GST where applicable.
We accept major payment methods including credit cards, PayPal, and local Australian gateways through our secure checkout.
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## 5. Shipping
We offer **free standard shipping** on all orders within Australia.
Delivery time is estimated at **3–5 business days**, but may vary depending on your location or courier delays.
For full details, please refer to our [Shipping & Return Policy](/pages/shipping-return-policy).
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## 6. Returns & Refunds
We accept returns for eligible items within **30 days**, provided that:
- The item is **unopened**, unused, and in its original packaging
- You contact us before returning
For full return and refund terms, please see our [Refund Policy](/pages/refund-policy).
**Please note:** We do not accept returns for **opened LED masks** due to hygiene reasons.
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## 7. Incorrect or Unauthorised Returns
If a parcel is returned due to:
- Incorrect address
- Failure to collect
- Refusal to accept
- Or returned without contacting us or providing a reason
We will refund the order **minus handling and shipping fees**:
- **$40 AUD** for LED masks
- **$15 AUD** for other items
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## 8. Damaged or Faulty Items
If your item arrives damaged or defective, please contact us within **7 days** of delivery.
We will offer a replacement or refund in accordance with **Australian Consumer Law**.
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## 9. Intellectual Property
All content on this website, including text, images, graphics, and logos, is the property of DH Innovations Ltd and may not be copied or reused without permission.
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## 10. Limitation of Liability
To the maximum extent permitted by law, DH Innovations Ltd is not liable for any indirect or consequential loss arising from your use of this website or products.
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## 11. Governing Law
These terms are governed by the laws of **New South Wales, Australia**. Any disputes will be resolved under the jurisdiction of Australian courts.
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## 12. Contact Information
If you have any questions, please contact:
**Email:** [info@myglamoura.com](mailto:info@myglamoura.com)
**Business Address:** 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
**Support Hours:** Monday to Friday, 10 AM – 6 PM (AEST)